Returns & Exchanges
At Poke-Collect, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn, unwashed apparel with original tags attached. If your purchase doesn't fit perfectly or meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original bag or box.
Ship It Back
Drop off your package at any authorized carrier location; make sure to obtain a receipt for tracking purposes until your return is processed.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or store credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing