Frequently Asked Questions
Everything you need to know about your Poke-Collect order.
How long does shipping take for new apparel drops?
Standard shipping typically takes 5-7 business days. For limited edition collection drops, please allow up to 10 business days for processing and delivery.
What is your return policy on fashion items?
We offer a 30-day return policy for all unworn and unwashed clothing with original tags attached. Please note that certain exclusive collaboration pieces may be final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these to your favorite fitting garment at home.
Do you ship internationally?
Yes, Poke-Collect ships worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Poke-Collect apparel?
To preserve the print quality and fabric integrity, we recommend machine washing cold, inside out, and hanging to dry. Avoid ironing directly on any printed graphics.